This page explains the Knit and Hit returns and refunds policy for handmade crochet orders. Please read our returns and refunds rules before you order.
Last updated: 26 October 2026
Every Knit and Hit piece is crocheted by hand, and our pieces can be customised in size and colour. Because of this, we do not accept returns or exchanges, and we do not give refunds. This applies to ready-to-ship pieces as well as made-to-order pieces, except for damaged, wrong or undelivered items (see below).
Advance payment
The advance you pay by Easypaisa is non-refundable. It covers the yarn and the work we start on your piece.
Damaged, wrong or undelivered items
The no-returns rule above is for change of mind, size or colour. It does not cover a piece that arrives damaged, is not what you ordered, or is never delivered. In those cases we will fix it with a replacement or a refund.
- Message us on WhatsApp within 48 hours of delivery with your order number and clear photos or a short unboxing video.
- If the piece is damaged or wrong, we will send a replacement or refund the amount paid for that piece, after we confirm the problem.
- If TCS shows your parcel as delivered but you did not receive it, or it is lost in transit, tell us and we will follow up with TCS and put it right.
Before you order
- Where a product page has a size guide, check it and choose your size and colour carefully.
- If you are unsure about a size or colour, message us on WhatsApp before you pay — we are happy to help.
- Screens and yarn batches vary slightly, and each piece is made by hand, so small differences in colour or size are normal and are not a reason for return.
Frequently asked questions
Every piece is crocheted by hand and can be customised in size and colour, so we do not accept returns or exchanges, and we do not give refunds, except for damaged, wrong or undelivered items.
No. The advance you pay by Easypaisa is non-refundable. It covers the yarn and the work we start on your piece.
Message us on WhatsApp within 48 hours of delivery with your order number and clear photos or a short unboxing video. After we confirm the problem, we will send a replacement or refund the amount paid for that piece.
If TCS shows your parcel as delivered but you did not receive it, or it is lost in transit, tell us and we will follow up with TCS and put it right.
Screens and yarn batches vary slightly, and each piece is made by hand, so small differences in colour or size are normal.
Questions
Message us on WhatsApp +92 330 4173481.
Returns and refunds: related pages
These returns and refunds rules work together with our shipping policy, terms and conditions and privacy policy. You can also read about Knit and Hit or go back to the shop.